Refund policy
Returns / Refunds
Due to the hygienic nature of our products, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
Exchanges (if applicable)
We MAY only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@hohgp.ca and send your item to: House of Hair Ltd., 10418 99 Ave #105, Grande Prairie AB T8V 0S3, Canada.
Shipping
To return your product, you should mail your product to: House of Hair Ltd., 10418 99 Ave #105, Grande Prairie AB T8V 0S3, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Due to the hygienic nature of our products, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
Exchanges (if applicable)
We MAY only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@hohgp.ca and send your item to: House of Hair Ltd., 10418 99 Ave #105, Grande Prairie AB T8V 0S3, Canada.
Shipping
To return your product, you should mail your product to: House of Hair Ltd., 10418 99 Ave #105, Grande Prairie AB T8V 0S3, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.