Terms of service

Disclaimer and waiver of liability, by you, the user, to which use of this web site is subject.

Dear Client,

You have chosen to receive a bleach, color, chemical, or wax service with us. We pride ourselves on our high level of skill and long-lasting relationships with our guests, which are achieved by intensive training, continuing education, and the use of high-grade products designed to respect both our clients and the environment. To ensure your satisfaction and safety, we ask you to read and sign this industry-standard waiver, which is designed to create an open line of communication between stylists and clients and enable stylists to perform services as safely and effectively as possible.

Because bleach, color, chemical, or wax services can have varying results based on your individual hair and/or skin, it is extremely important that you make your stylist aware of any and all processes you have used on your hair and/or skin, as well as relevant medical conditions & treatments. Examples include: previous color or chemical treatments, both professional & at home; acne treatments and skincare products containing retinol; pregnancy; hormone treatments; and allergies. We want you to feel comfortable contacting House of Hair stylists at any time after your service if you have any questions or concerns.

For clients receiving a bleach service:

Please understand that the darker your hair color initially is (and if applicable, the type of hair color previously used on it), the more difficult it will be to lift to a blonde and may often require multiple processes to achieve desired results. Your stylist will attempt to lift hair as light as it will take safely, then tone and/or apply color as needed. If a client desires a lighter color after one process, they have the option of returning at a later date and having the service done again at the same price. Clients must understand that bleach can strip the hair of its protein, and after bleaching services hair may feel dry, brittle, or mushy, with the chance of breakage, and that there will be more maintenance required afterwards–deep conditioning treatments, use of professional products, and regular trims–to help maintain the integrity of the hair. Additionally, going back to a darker color may not be possible within the first couple weeks after bleaching. This release exempts any satisfaction guarantees offered, as the bleaching process has very different results on different hair types/colors. The same guidelines apply for corrective color services in which bleach is used.

Hair color/bleach/wax/chemical treatment liability waiver:

I am choosing to receive one of the following services: hair color/bleach/perm/Keratin Complex Treatment/facial wax. I have made my stylist aware of all the processes I have used on my hair and/or skin in the recent months to assist in their assessment of my hair and/or skin in order to achieve my desired results. I have made my stylist aware of any allergies and/or medical conditions, including pregnancy, which may affect the services I am receiving. I understand that chemical processes may compromise the integrity of my hair. I understand that House of Hair is not responsible for any medical or cosmetic reactions I may have as a result of the service I requested. I understand that my stylist has the right to refuse to perform a service if they believe it would unduly compromise my hair and/or skin. I understand the expectations my stylist has outlined for me in regards to my service outcome and maintenance.

By purchasing through our site, I, the client, agree to have read, understand, and accept the terms of this waiver.

House of Hair will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under any order that is caused by events outside our reasonable control.

We accept no liability for any claim, for loss of damage arising from the use of our website or purchases made on our website or information contained in any of the materials on the website, will be limited to the sum paid by you at time of relevant order. 

Whilst every effort has been made to ensure the accuracy of the information/material contained on the website, House of Hair, its consultants or agents assume no responsibility for and give no guarantees, undertakings or warranties concerning the accuracy, completeness or up to date nature of the information provided on the website and do not accept any liability whatsoever arising from any errors or omissions.

Exclusions of liability in these terms and conditions do not apply to damages arising from death or personal injury caused by negligence of House of Hair including any employees or agents.

To the full extent applicable by law, you agree that we will not be liable to you or any third party for any incidental damages (including but not limited to: loss of profits, loss of anticipated savings, loss of revenue, loss of privacy or loss of data) or any indirect, special or punitive damages what so ever that arise out of or related to your use of our website, purchasing from our website or misuse of any product purchased on our website. (including but not limited to, any damages caused by misuse of professional products which are to be used by qualified professionals ONLY and any item purchased by any unexperienced or under qualified persons is at entirely the purchasers risk, we accept no responsibility or are liable what so ever for any misuse or neglect from the purchaser/user/buyer